Politique de Retour
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.ine.
Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for personal or sanitary use, hazardous products or flammable gases or liquids..
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must show us a receipt or proof of purchase..
Please do not return your purchase to the manufacturer..
There are certain situations where only a partial refund is granted: if applicablet)
* Books with obvious signs of use..
* CD, DVD, VHS tape, software, video game, tape, or vinyl record that has been opened.
* Any item which is not in its original condition, which is damaged or which has some parts missing for reasons which are not due to an error on our part.t.
* Any item that is returned more than 15 days after purchase.
Refunds if applicablet)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.nt.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days..
Late or missing refunds if applicablet)
If you have not yet received your refund, please check your bank account again.u.
Then contact the entity that issued your credit card, as there may be a delay before your refund is officially posted..
Then contact your bank. There is often a processing time required before a refund is posted..
If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items if applicablet)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges if necessaryt)
We only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, send us an email to email@example.com and visit our shop: 5 rue Sermorens, Voiron, 38500, France.e.
If the returned item was identified as a gift upon purchase and was shipped directly to you, you will receive a gift credit equal in value to your return. Once we have received the returned item, a gift certificate will be mailed to you.rier.
If the item was not identified as a gift upon purchase, or if the giver of the gift preferred to receive the item first to give it to you later, we will issue a refund to the giver of the gift and they will know that you have returned the item.rticle.
Click and Collect
To return a product, you must go, with your order form and your identity card, to the address of our shop: 5 rue Sermorens, Voiron, 38500, France.